Shipping & Frequently Asked Questions (FAQs)

 

On this page: 

  • Shipping
  • General Company information
  • Returns
  • Damaged Items
  • Price Drop Guarantee 
  • Promotional Codes
  • Pre-Orders 
  • PayPal
  • Products

Shipping

What is your shipping policy?

We are proud to offer free shipping in Canada on orders over $50 (before tax).

Who do you ship with?

We ship with Canada Post.

How long does it take to ship my item?

Shipping times vary by the type of shipping you choose and your location within Canada. Please note, from November-January, shipping times may be longer due to the high traffic holiday season.

For the most accurate shipping quote refer to Canada Post's Shipping Estimator Tool.

Input our postal code (V3W 7X4) and the destination postal code to receive your quote.

General Shipping Guidelines

Free, standard shipping: 6-11 business days depending on your location in Canada

Express post: 2-4 business days depending on your location in Canada

Priority shipping: 1-3 business days depending on your location in Canada.

For the most accurate shipping times, 

refer to Canada Post's Shipping Estimator Tool.

Input our postal code (V3W 7X4) and the destination postal code to receive your quote.

Can I track my order once it's shipped?

Yes! Once we process your order, we will assign it a tracking number. You will receive the tracking number as soon as it is shipped.

 General

Where are you located?

We are located in Surrey, British Columbia.

What are your customer service hours?

We don't like to limit ourselves to regular 9:00am-5:00pm hours. Which is why we primarily use electronic communication. This allows us to speak with our customers even when we're out of the office.

We will respond the quickest between 8:00am -7:00pm PST. If you're contacting us outside of those hours we will try to respond as quick as possible, although we will be a little slower on our response times. 

I don't see a phone number listed, how do I get a hold of you?

We like to be available as much as possible for our customers, which means we primarily use electronic forms of communication. You can reach us via email Contact@ZephyrEpic.com or on Facebook Messenger at www.Facebook.com/ZephyrEpic

Want to talk in person? Simply request a callback on our Contact form. Be sure to leave your name and phone number and we will return your call as soon as possible. 

Returns

What is your return policy?

We understand that people change their minds.

As a result, full-priced items that are unopened and in their original packaging may be returned within 30 days of purchase.

How do I make a return?

If you would like to make a return, please email contact@zephyrepic.com with your order number, full name, and phone number, and reason for the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our return policy is valid for 30 days since the date of purchase. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

When will I be refunded?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when the refund has been approved!

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment).

When will I see the refund on my account?

Once we have refunded you, you will receive an email confirmation. Depending on your bank, you should see the money returned to your card within 3-7 business days.

It’s been 10 days, and I still can’t see my refund?

In the case that your refund is not issued after 10 business days, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, don't hesitate to contact us at contact@zephyrepic.com.

Where do I send my return to?

To return your product, simply mail your product to: 8065 130th street Surrey Surrey British Columbia CA V3W 7X4

Do I pay the return shipping cost?

You will be responsible for paying return shipping costs. Shipping costs are non-refundable.

How long will it take to return my product?

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Should I get a tracking number for my return?

If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items

I received my shipment but an item is damaged, what now?

If you received a damaged item, we apologize! We never ship an item that is damaged or in bad condition. If you did happen to receive a damaged item, that means something happened from the time it left our warehouse to the time it arrived at your shipping address.

If this is the case. Please, contact as directly at Contact@ZephyrEpic.com

Price Drop Guarantee

We always want to make sure you get your items at a great price. If we drop our prices within 7 days of your purchase, we will match the lowest sale price. Simply send us an email to Contact@ZephyrEpic.com with the subject line Price Drop and we will speak with you directly about matching the current sale.

Price matches can only be applied while the sale is running. If the sale is over, we are unable to match the former sale price. Price matches are not applicable with combined coupon codes. We will match the listed price on the website. We will match any price that is combined with a coupon code.

Price drop guarantee will not be honored after 7 days from time of purchase, no exceptions. 

Promotional Codes

I can’t apply the promotional code I was given?

We offer different types of promotional codes to our customers. Some last for a month, and some have shorter life cycles. If it is a site-wide monthly coupon, check the date and make sure than it is still applicable for the month.

If you were given a special promo code directly from a Zephyr Epic team member, it is most likely a one-time use code. If you have previously redeemed it, then you will likely experience an error for any additional attempts to use it.

My promotional code worked on another order, why isn’t it working now?

If you were given a special promo code directly from a Zephyr Epic team member, it is most likely a one-time use code. If you have previously redeemed it, then you will likely experience an error for any additional attempts to use it.

It could also be that promotional codes are not applicable on bundles. If there is a bundle in your cart, the code won’t work. We recommend making two separate transactions - one with just the bundle, and one with any other items you want to purchase.

I want to use a promotional code on a bundle, but it's not letting me. What is the issue?

Promotional codes are not applicable on bundles. If there is a bundle in your cart, the code won’t work. We recommend making two separate transactions - one with just the bundle, and one with any other items you want to purchase.

Pre-Orders

We now happily offer Pre-Orders. Learn more here. 

PayPal

I don’t see PayPal as a payment option, can I still use PayPal?

Unfortunately, at this time we do not offer PayPal as a payment option. We are hoping to make PayPal a payment option in the near future, so if you would like to be notified when it becomes available, sign up for our newsletter.

I don’t have a credit card, so how do I pay for my order?

If you do not have a credit card, we recommend buying a pre-paid credit card from your local drugstore, or grocery store. You will need to follow the steps laid out on Visa or MasterCard's website in order to register the card and redeem the value.

Products

There is a specific card that I'm looking for. Do you sell singles? 

We only sell products that are in their original retail condition. We do not sell individual cards as we have none in our stock. 

There is a product on the site that says out of stock but I really want to purchase it. Can I be notified when it comes back in stock?

Absolutely! If you fill out the form, we will happily let you know when the product becomes available again. Simply enter your email on any product page that has the optional product notification form.