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Due to the ongoing Canada Post strike we are unable to offer Free Shipping. To help offset the costs, we are offering reduced flat rate shipping.

FAQs

We care about your shopping experience.

We’re committed to delivering epic customer experiences, every time. Below you’ll find answers to the questions we get asked the most about our features and services.

How can we help?

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Shipping

We’re proud to offer free Canada Post shipping in Canada on orders over $50, before tax. We also offer a variety of other express and alternative shipping methods to meet your needs. *Please note, during the Canada Post Strike we are not able to offer free shipping, however we have alternative shipping methods available for a reduced rate that you can find in your shopping cart. 

Shipping Info
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In Store Pick-up

You can place your order online, skip the shipping, and pick-up your items at your preferred date and time. Select the pick-up option at checkout and enjoy this convenient feature.

Pick Up In-Store
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Return Policy

We understand that people change their minds, which is why we have a flexible, free and easy return policy. Return your unopened order online or in-store within 30 days of your purchase.

Return Policy
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Loyalty Program

Join our Epic loyalty program and get access to exclusive rewards and perks. By signing up, you can earn points while you shop and redeem them for coupons and discounts on future purchases.

Loyalty Program
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In-Store Events

There’s always something fun happening at Zephyr! We offer an inclusive atmosphere, so whether you’re brand new or experienced, alone or with a group, you are welcome here!

In-store Events
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Pre-Orders

Pre-ordering ensures that you receive the most in-demand products as close to the release date as possible. By placing your order ahead of time you can relax knowing your item is secured before it even hits store shelves.

Pre-Orders
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Group Breaks

Our Epic Live Group Breaks are a fun and exciting way to get in on the action and experience the thrill of cracking open a case. If you’re new to Group Breaks or just want to learn more about them, don’t worry! We’ve got you covered.

Group Breaks
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Price Drop Guarantee

We always want to make sure you get your items at a great price. This is why we implement our epic Price Drop Guarantee. This policy insures your purchase, so if we drop our prices within 7 days of your purchase, we will match the lowest sale price and refund you the difference.

Price Drop Guarantee
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Coupon Codes

Everyone loves coupons! There are multiple ways to obtain discount and coupon codes and they can be redeemed easily during checkout. Depending on the coupon, restrictions apply so be sure to check these FAQs if you have any questions.

 

Coupon Codes
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Waitlists

Signing up for the Waitlist insures that you are notified as soon as an item becomes available on our website.

 

Waitlists
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New Release Information

There is always something new arriving online and in our retail store. Find out how you can be the first to know what’s releasing.

 

New Release Information

Zephyr Epic Community Guidelines

Find here all the guidelines necessary for a respectful and inclusive environment at Zephyr Epic. From fostering good sportsmanship to respecting others privacy, our community guidelines ensure a welcoming and enjoyable experience for all participants.

Community Guidelines

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