We care about your shopping experience.
We’re committed to delivering epic customer experiences, every time. Below you’ll find answers to the questions we get asked the most about our features and services.
How can we help?
We’re proud to offer free shipping in Canada on orders over $50, before tax. We also offer a variety of other express and alternative shipping methods to meet your needs.
In Store Pick-up
You can place your order online, skip the shipping, and pick-up your items at your preferred date and time. Select the pick-up option at checkout and enjoy this convenient feature.
Pick Up In-Store
We understand that people change their minds, which is why we have a flexible, free and easy return policy. Return your unopened order online or in-store within 30 days of your purchase.
Join our Epic loyalty program and get access to exclusive rewards and perks. By signing up, you can earn points while you shop and redeem them for coupons and discounts on future purchases.
There’s always something fun happening at Zephyr! We offer an inclusive atmosphere, so whether you’re brand new or experienced, alone or with a group, you are welcome here! Our weekly leagues may be temporarily on hold, but we will be back with our weekly gatherings when it is safe for everyone.
Our Epic Live Group Breaks are a fun and exciting way to get in on the action and experience the thrill of cracking open a case. If you’re new to Group Breaks or just want to learn more about them, don’t worry! We’ve got you covered.
Price Drop Guarantee
We always want to make sure you get your items at a great price. This is why we implement our epic Price Drop Guarantee. This policy insures your purchase, so if we drop our prices within 7 days of your purchase, we will match the lowest sale price and refund you the difference.
Price Drop Guarantee
Everyone loves coupons! There are multiple ways to obtain discount and coupon codes and they can be redeemed easily during checkout. Depending on the coupon, restrictions apply so be sure to check these FAQs if you have any questions.
Signing up for the Waitlist insures that you are notified as soon as an item becomes available on our website.