General Pick-up Guidelines
In-Store Pickup allows you to place your order online and pick it up at our retail store! You can skip the shipping, and pick-up your items at a date and time that is convenient for you.
FAQ's
How do I place an order for in-store pickup?
If you want to pick-up your item in store, select the in store pick-up option at checkout. Select the quantity of the item you would like to purchase and add it to your cart. At checkout, select in store pick-up instead of shipping. Choose the date and time you would like to pick-up your order.
Once the details of your order have been confirmed, continue to payment through our online checkout.
How do I know when my order is ready for pickup?
Your order will be ready for pick-up on the date and time that you selected during checkout. Requests for pick-up times within 24 hours of your purchase will not be granted. If you need to reschedule your pick-up slot, please email us at [email protected] or call us at 604-547-0527 during our customer service hours.
What do I need to bring to pick up my order?
Please bring the order confirmation number you received via email, a cell phone, and your government issued photo ID.
How long will my order be held in the store?
Orders will be held for 30 days after the scheduled pick-up time. If orders are not picked up within 30 days we will issue a cancellation and your payment will be returned.
What happens if I'm unable to pick up the order within the pickup window?
Please email us at [email protected] or call us at 604-547-0527 during our customer service hours and we will help arrange pick-up for a different time.
When will I be charged?
Your card will be pre-authorized as soon as you place your order and then your card will be charged within 48 hours of placing your order online.
Can I make additional purchases when I arrive at the store?
Yes! Our store is open and you may shop at your convenience. Please note, there is a limit of 3 people in the store at a time during COVID-19.
Who do I contact with any questions about my In-Store Pickup?
Please email us at [email protected] or call us at 604-547-0527 during our customer service hours and we would be happy to speak with you directly regarding your online order.