Shipping

General Shipping Guidelines 

Customers selecting Canada Post shipping methods may experience 7-10+ day shipping delays. Canada Post has received Government Issued Restrictions on Shipping and are taking longer to process the increased parcel volumes.

While we are continuing to process and ship your orders same day/next business day, we apologize for the delays and appreciate your patience as Canada Post works to process the increased parcel volume at their facilities.

Please monitor your tracking number for the most up-to-date information about your order. Rest assured, you will receive your package.

If you would like your order delivered faster, we recommend selecting Purolator at checkout.

Contactless Curbside Pick-Up

Contactless Curbside Pick-Up is now available to those who would prefer to skip the shipping, and pick-up in store. Find out more.

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Shipping times vary depending on shipping method and your location within Canada. 

For the most accurate quote regarding your shipping times refer to Canada Post's Shipping Estimator Tool.

Input our postal code (V3W 7X4) and the destination postal code to receive your quote.

Shipping Carriers

All our shipments are shipped through Canada Post or Purolator. 

Orders placed with a value over $500 are sometimes upgraded to Purolator shipping methods.

Because we ship with Canada Post and Purolator, we are unable to account for delays they experience due to inclimate weather, staffing shortages, or other delays. So while we ship your orders in a timely manner, we cannot guarantee delivery times.

Flat Rate Shipping Options

We are now offering flat rate shipping for Ground, Express and Priority Orders through Canada Post and Purolator.

Canada Post Ground

2-10 business days

Free with orders over $50

Canada Post Xpresspost

1-5 business days 

$15

Purolator Express 

1-5 business days

$27 

Order Processing Times 

We know how important it is to receive your online orders in timely manner which is why we do everything possible to ship your items ASAP.

Standard & Express Shipping — Orders placed by 12PM PST Monday to Friday will be shipped within 1-2 business days from the time of purchase. All orders placed after 12PM PST Friday will be shipping the following week within 1-2 business days. Orders placed on Weekends or Holidays will be processed the following week within 1-2 business days of the start of the week. 

Priority Shipping — Orders placed by 12PM PST Monday to Friday will be shipped within 1-2 business days from the time of purchase. All orders placed after 12PM PST Friday will be shipping the following week within 1-2 business days. Orders placed on Weekends or Holidays will be processed the following week within 1-2 business days of the start of the week. 

Once your order is processed and assigned a shipping label we are unable to cancel that order. Requests for cancellation will be processed as returns. 

Order Tracking Information

Once an order has shipped, we'll send you an e-mail with the tracking number. It takes 6-24 hours for tracking information to update.

To view your tracking information, click on the link in the email and it will direct you to the carrier's website to track the progress of your shipment. 

Please note, some orders may require a signature upon delivery. We do not permit safe dropping.

Changing your shipping address

Please make sure your shipping address is correct—we cannot redirect orders once items have been assigned a shipping label.

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