Shipping

General Shipping Guidelines

Shipping times vary by the type of shipping you choose and your location within Canada. Please note, from November-January, shipping times may be longer due to the high traffic holiday season.

For the most accurate shipping quote refer to Canada Post's Shipping Estimator Tool.

Input our postal code (V3W 7X4) and the destination postal code to receive your quote.

Flat-Rate Shipping Specials

For a limited time, we are now offering flat rate shipping for Ground, Express and Priority Orders through Canada Post and Purolator.

We know how important it is to receive your online orders in timely manner  which is why we do everything possible to ship your items ASAP. If an order is placed before 12pm PST, we will attempt to ship it the same day.

If an order is placed after 12pm PST, we will attempt to ship the next business day. Please note, From November to December, shipping times will increase. Meaning, it is likely your order will ship 1-2 business days from when your purchase is made.

Shipping Carriers

All our shipments are shipped through Canada Post or Purolator. 

Orders placed with a value over $500 are sometimes upgraded to Purolator shipping methods.

Because we ship with Canada Post and Purolator, we are unable to account for delays they experience due to inclimate weather, staffing shortages, or other delays. So while we ship your orders in a timely manner, we cannot guarantee delivery times.

Order Processing Times

Standard & Express Shipping — Orders placed by 12PM PST Monday to Friday will attempt to be shipped same day. All orders placed after 12PM PST Friday will be shipping the following Monday (or business day). Orders placed on Weekends or Holidays will be processed the next business day.

Priority Shipping — Orders placed by 12PM PST Monday to Friday will attempt to be shipped same day. All orders placed after 12PM PST Friday will be shipped the following Monday (or business day). Orders placed on Weekends or Holidays will be processed the next business day.

Once your order is processed and assigned a shipping label we are unable to cancel that order. Cases like this will be processed as returns. 

Order Tracking Information

Once an order has shipped, we'll send you an e-mail with the tracking number. It takes 6-24 hours for tracking information to update.

To view your tracking information, click on the link in the email and it will direct you to the carrier's website to track the progress of your shipment. 

Please note, some orders may require a signature upon delivery. We do not permit safe dropping.

Changing your shipping address

Please make sure your shipping address is correct—we cannot redirect orders once items have been assigned a shipping label.