Shipping

General Shipping Guidelines 

Shipping times vary depending on shipping method and your location within Canada. Please note, from November-January, shipping and processing times may be longer due to the high traffic holiday season.

For the most accurate quote regarding your shipping times refer to Canada Post's Shipping Estimator Tool.

Input our postal code (V3W 7X4) and the destination postal code to receive your quote.

Shipping Carriers

All our shipments are shipped through Canada Post or Purolator. 

Orders placed with a value over $500 are sometimes upgraded to Purolator shipping methods.

Because we ship with Canada Post and Purolator, we are unable to account for delays they experience due to inclimate weather, staffing shortages, or other delays. So while we ship your orders in a timely manner, we cannot guarantee delivery times.

Flat Rate Shipping Options

We are now offering flat rate shipping for Ground, Express and Priority Orders through Canada Post and Purolator.

We know how important it is to receive your online orders in timely manner which is why we do everything possible to ship your items ASAP.

Please note, From November to December, shipping times will increase. Meaning, it is likely your order will ship 1-2 business days from when your purchase is made.

Order Processing Times 

Standard & Express Shipping — Orders placed by 12PM PST Monday to Friday will be shipped within 1-2 business days from the time of purchase. All orders placed after 12PM PST Friday will be shipping the following week within 1-2 business days. Orders placed on Weekends or Holidays will be processed the following week within 1-2 business days of the start of the week. 

Priority Shipping — Orders placed by 12PM PST Monday to Friday will be shipped within 1-2 business days from the time of purchase. All orders placed after 12PM PST Friday will be shipping the following week within 1-2 business days. Orders placed on Weekends or Holidays will be processed the following week within 1-2 business days of the start of the week. 

Once your order is processed and assigned a shipping label we are unable to cancel that order. Requests for cancellation will be processed as returns. 

Order Tracking Information

Once an order has shipped, we'll send you an e-mail with the tracking number. It takes 6-24 hours for tracking information to update.

To view your tracking information, click on the link in the email and it will direct you to the carrier's website to track the progress of your shipment. 

Please note, some orders may require a signature upon delivery. We do not permit safe dropping.

Changing your shipping address

Please make sure your shipping address is correct—we cannot redirect orders once items have been assigned a shipping label.

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