Shipping & Frequently Asked Questions (FAQs)

 On this page: 

  • Holiday Hours
  • Returns
  • Damaged Items
  • Price Drop Guarantee 
  • Loyalty Program
  • Promotional Codes
  • Pre-Orders 
  • Products

All shipping related FAQs can be found here!


What is your return policy?

We understand that people change their minds.

As a result, full-priced items that are unopened and in their original packaging may be returned within 30 days of purchase.

How do I make a return?

If you would like to make a return, please email with your order number, full name, and phone number, and reason for the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our return policy is valid for 30 days since the date of purchase. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

When will I be refunded?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when the refund has been approved!

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment).

When will I see the refund on my account?

Once we have refunded you, you will receive an email confirmation. Depending on your bank, you should see the money returned to your card within 3-7 business days.

It’s been 10 days, and I still can’t see my refund?

In the case that your refund is not issued after 10 business days, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, don't hesitate to contact us at

Where do I send my return to?

To return your product, simply mail your product to: 8065 130th street Surrey Surrey British Columbia CA V3W 7X4

Do I pay the return shipping cost?

You will be responsible for paying return shipping costs. Shipping costs are non-refundable.

How long will it take to return my product?

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Should I get a tracking number for my return?

If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items

I received my shipment but an item is damaged, what now?

If you received a damaged item, we apologize! We never ship an item that is damaged or in bad condition. If you did happen to receive a damaged item, that means something happened from the time it left our warehouse to the time it arrived at your shipping address.

If this is the case. Please, contact as directly at

Price Drop Guarantee

We always want to make sure you get your items at a great price. If we drop our prices within 7 days of your purchase, we will match the lowest sale price. Simply send us an email to with the subject line Price Drop and we will speak with you directly about matching the current sale.

Price matches can only be applied while the sale is running. If the sale is over, we are unable to match the former sale price. Price matches are not applicable with combined coupon codes. We will match the listed price on the website. We will match any price that is combined with a coupon code.

Price drop guarantee will not be honored after 7 days from time of purchase, no exceptions. 

Loyalty Program

Want to earn rewards for shopping? When you sign up for our Loyalty Program you get access to tons of great perks. Just by signing up you save $5 off your order! The more you spend the more points you earn, which lead to big savings on your orders! To find out how to register and access your points, go here

Promotional Codes

Welcome Codes

As a new account holder you can save $5 off your first purchase by signing up for an account here.

The welcome discount code can only be applied to your first order and can not be combined with other codes. We reserve the right to cancel orders if we find that you've previously ordered, based on but not limited to any data entered at checkout. If your order is cancelled and you think it was an accident, you can email us at

I can’t apply the promotional code I was given?

*Please note that all welcome codes not valid during Black Friday Week sale.

We offer different types of promotional codes to our customers. Some last for a month, and some have shorter life cycles. If it is a site-wide monthly coupon, check the date and make sure than it is still applicable for the month.

If you were given a special promo code directly from a Zephyr Epic team member, it is most likely a one-time use code. If you have previously redeemed it, then you will likely experience an error for any additional attempts to use it.

I want to use two promotional codes on my order but I don't know how.

Zephyr Epic's store policy limits any order to 1 promotional code per transaction. If you would like to use multiple promotional codes you will have to do so on separate transactions. If you do opt to make multiple transactions, orders can not be combined and shipped together. Requests to combine orders and have shipping refunded will not be honored. 

My promotional code worked on another order, why isn’t it working now?

If you were given a special promo code directly from a Zephyr Epic team member, it is most likely a one-time use code. If you have previously redeemed it, then you will likely experience an error for any additional attempts to use it.

It could also be that promotional codes are not applicable on bundles. If there is a bundle in your cart, the code won’t work. We recommend making two separate transactions - one with just the bundle, and one with any other items you want to purchase.

I want to use a promotional code, but it's not letting me. What is the issue?

*Please note that all welcome codes are not valid during Black Friday Week.

Promotional codes are not applicable on bundles and certain promotional items - inlcuding Vault items. If there is a bundle or Vault item in your cart, the code won’t work. We recommend making two separate transactions - one with just the bundle or vault item, and one with any other items you want to purchase. 


We now happily offer Pre-Orders. Learn more here. 


There is a specific card that I'm looking for. Do you sell singles? 

We only sell products that are in their original retail condition. We do not sell individual cards as we have none in our stock. 

There is a product on the site that says out of stock but I really want to purchase it. Can I be notified when it comes back in stock?

Absolutely! If you fill out the form, we will happily let you know when the product becomes available again. Simply enter your email on any product page that has the optional product notification form.